After an unprecedented number of complaints, Spotify has temporarily suspended its live customer support. As a result, many Music fans are abandoning the service en masse. This includes users who can’t cancel their premium subscriptions via the applications. The company did not respond to a request for comment.
Spotify has shut down its live customer support due to an unprecedented number of complaints from users
The company has been overwhelmed with requests to cancel its premium service, forcing it to take its live customer support center offline. Users have been calling the service with a variety of complaints, including slow website performance and problems using the Spotify app. Neil Young and hundreds of medical professionals have even signed an open letter asking Spotify to stop “mass-information events.”
The number of users complaining about the lack of live customer support is so high that the company’s response times can be slow. As a result, a hashtag, #deletespotify, began trending on Twitter. The company didn’t respond to Insider’s request for comment.
There are a lot of reasons why Spotify would be so overwhelmed with complaints, but the most prominent reason may be its inability to handle the growing volume of cancellation requests. The company has also been overwhelmed with requests to remove artists from their streaming services. In one instance, Neil Young has asked Spotify to remove his music from the service, citing Joe Rogan’s podcast containing misinformation about COVID-19 vaccines. Ultimately, Spotify’s failure to answer these complaints may lead to a drastic change in its services.
A recent open letter by over 270 medical professionals and scientists called on Spotify to take a stance against misinformation on its platform. As a result, Spotify has now shut down its live customer support. The company has reverted to an automated customer support system. But this move has caused more than just complaints for the company. Spotify has also been criticized for its relationship with Joe Rogan, a podcaster whose show had been one of the most popular podcasts on the service in 2021.
Music fans are leaving the service en masse
Spotify is seeing a large exodus of music fans. The hashtag #cancelspotify is trending on Twitter. The reasons for this mass exodus are varied, but one common thread is that Neil Young, a rock legend, demanded that the company choose between hosting his catalog and Joe Rogan’s podcasts. Young claims that Rogan has spread dangerous misinformation regarding COVID-19 vaccines. Other artists have joined the chorus.
Spotify has a huge following with over 381 million monthly users and 172 million paying subscribers across 184 countries. It is also a big source of revenue for the music industry, accounting for more than 20% of recorded music revenues. The company is a necessary evil for record companies, but it is also not an easy thing to leave.
After the scandal broke, Spotify made its platform rules public, made warning labels for podcasts about COVID-19, and created an information hub on the issue. Still, the response was not enough to end the controversy. In response, some artists have urged Spotify to do more to address the problem.
In addition to the mass exodus of music fans, Spotify has also been facing a hefty loss in market value. Spotify is said to have lost between $2.1 billion and $4 billion as a result of the #DeleteSpotify campaign. The CEO of the company, Daniel Ek, has also been hit hard, losing $1 billion in his own stock. The Spotify crisis is likely to continue.
Neil Young and Joni Mitchell have both removed their music from Spotify following the controversy. Young has been vocal about commercialization of music. James Blunt joked that he might release new songs through Spotify and tweeted, “Youwerebebeautiful,” while Nils Lofgren pulled their music in solidarity with Neil Young. Other artists have also withdrawn their content from Spotify.
Joe Rogan’s podcast has been a source of controversy
Spotify support has buckled under pressure from artists, listeners, and podcasters over its controversial contract with Joe Rogan’s podcast. The podcaster has been widely criticized for spreading misinformation on the COVID-19 vaccine and has urged young people not to get vaccines. Many musicians have also removed their music from Spotify because of the controversy surrounding their content.
Joe Rogan’s podcast is Spotify’s most popular show, reaching 11 million listeners each episode. He apologized for the controversy on his podcast on Sunday, acknowledging it has become an “out-of-control juggernaut.” He also vowed to balance things out moving forward. Meanwhile, Spotify CEO Daniel Ek said he felt good about the way he handled the situation and had taken measures to combat the misinformation on the podcast.
Spotify is also removing Neil Young’s music from their streaming service. The company’s decision is a result of the pressure arising from the controversy. Spotify management discussed the case with its employees, and later sent a memo stating the company’s decision. However, it is unclear whether the company will remove Rogan’s music from the service.
Spotify makes most of its money from subscriptions, and it’s unlikely to suffer financially from the backlash from Rogan. In fact, Spotify will not see a drop in subscriptions or subscriber numbers as a result of this controversy. Netflix didn’t see a drop in subscriptions during the Chappelle controversy, and neither will Spotify.
You can’t cancel a premium subscription through any of the service’s applications
If you want to cancel a premium subscription but can’t do so through the service’s application, there are a few steps you can take. The most basic way is to go to the company’s website or app and find the option to cancel. You can also call customer service to ask about cancellation options.
It’s also worth noting that you can’t cancel a premium subscription through the Spotify application. If you have a subscription through a mobile phone, you must go to the service’s website. Then, you can confirm cancellation. Alternatively, if you have an internet connection, you’ll need to use your browser to cancel the premium subscription.
Another way to cancel your subscription is to go into the user’s profile and select the “Subscription” tab. Then, you’ll need to switch off the Auto-Renew option and confirm the cancellation. If the latter option doesn’t work, you can always send an email to support and ask them to cancel your subscription.
On Android, you can cancel a subscription through the Google Play Store app. This way, you’ll still be able to access your content until the end of the current billing month. Many people have several subscriptions across various services, including gaming, music, TV, film, and health apps. If you don’t see the option to cancel through Google Play, you may haven’t signed up through the service through Google Play. If you are unsure whether or not you signed up for a subscription through Google Play, you should contact the company directly.
Neil Young’s music has been removed from Spotify
Neil Young has been in an ongoing battle with streaming services like Spotify. In 2015, he threatened to remove all of his music from the service and launch a streaming hardware device called Pono. The device was designed to offer high-quality audio. In a statement to fans, Neil Young noted that Spotify’s streaming quality was “not up to par” and urged fans to switch to Apple Music or Amazon.
While Young’s music has been removed from Spotify, he is still available on the Wonderwall music service. In addition to his music, his song “Heart of Gold” was featured on the “Eat, Pray, Love” soundtrack. The reason for the removal is not yet clear, but the singer has expressed his displeasure on his official website. He also pointed out that Spotify’s relationship with Joe Rogan has been controversial. The streaming service recently purchased the exclusive rights to Joe Rogan’s podcast, reportedly for $100 million. Neil Young’s music has racked up hundreds of millions of streams on Spotify.
After receiving criticism from Rogan, Young posted an open letter to Spotify expressing his frustration with the service. He cited the fact that Spotify had allowed Rogan to spread false information about vaccines. The letter was signed by more than 250 medical experts and scientists. The letter was published on the Neil Young Archives website.
In an open letter posted to his website, Young also defended his right to make music and has stated his displeasure at Spotify. He said the company is spreading “false information” and is responsible for spreading misinformation about the Covid vaccine. While Spotify has yet to respond to the artist’s letter, SiriusXM has announced that Neil Young Radio will be back for a limited period of time.